Refund Policy

1. Introduction

At Espiritual Nexus, we are committed to providing high-quality meditation and spiritual wellness services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our subscription services, digital products, wellness items, and meditation center bookings.

We encourage you to carefully review this policy before making any purchase. By subscribing to our services or purchasing products, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. Subscription Services Refunds

2.1 Free Trial Period

We offer a 7-day free trial for new subscribers. During this period, you can cancel your subscription at any time without being charged. If you do not cancel before the trial period ends, your payment method will be charged for the subscription plan you selected.

2.2 Monthly Subscriptions

Monthly subscriptions are billed on a recurring basis. You may cancel your subscription at any time through your account settings. Upon cancellation:

• You will retain access to premium features until the end of your current billing cycle
• No refunds will be provided for partial months of service
• Your subscription will not automatically renew for the next billing period
• You can reactivate your subscription at any time

2.3 Annual Subscriptions

Annual subscriptions are paid upfront for a 12-month period. We offer a 30-day money-back guarantee for annual subscriptions:

• Within 30 Days: Full refund available if you are not satisfied with our services, no questions asked
• After 30 Days: No refunds will be provided for the remaining subscription period
• Cancellation: You may cancel at any time, but will retain access until the end of your annual period
• Pro-rata Refunds: Not available after the 30-day guarantee period

2.4 Lifetime Access Plans

Lifetime access plans are one-time purchases that provide permanent access to our platform. Digital-content access purchases have no ordinary discretionary refund. Applicable mandatory remedies remain available.

• Contact support if the purchased access is defective or materially misdescribed.
• Mandatory consumer protections are not limited by this policy.

3. Digital Products and Content

3.1 Meditation Videos and Audio Programs

Individual meditation videos, audio programs, and digital courses purchased separately from subscriptions have no ordinary discretionary refund. Applicable mandatory consumer remedies remain available for defective, inaccessible, or materially misdescribed content.

Individual guided-meditation purchases grant streaming access to that item while it remains offered, not downloads, unconditional lifetime availability or a whole-library subscription. Removed content retains its purchase reference. Contact support using that reference for inaccessible content or other mandatory remedies; the accountant reviews any refund remedy. A refund or payment dispute revokes that purchase right, not an independent valid subscription or another valid purchase.

For a verified individual guided purchase, submit the access, removal, defect or material-misdescription complaint from your individual purchase history. Support records an access resolution, declines the request or recommends a mandatory refund. Only the accountant may approve or reject a recommended refund. Approval covers the full remaining verified payment without fees or deductions; previous successful refunds reduce that balance. Submission or recommendation is not a refund promise. A refund is completed only when the payment provider confirms success. Pending, disputed or inconsistent payments require reconciliation. You may still contact support directly; these procedures do not restrict mandatory consumer rights.

• Technical Issues: Full refund if the content is defective, corrupted, or significantly different from the description
• Change of Mind: No ordinary refund is provided.
• Previously Accessed Content: Streaming does not create an ordinary refund right or remove any mandatory consumer remedy. Individual guided purchases do not provide a download feature.

3.2 E-Books and Guides

Digital books, meditation guides, and educational materials have no ordinary discretionary refund. Mandatory remedies remain available, including when:

• The content is materially different from what was advertised
• The file is corrupted or cannot be accessed due to technical issues on our end

4. Physical Wellness Products

Cancellation Before Shipping

You can cancel an unshipped physical-product order from My Orders. Cancellation stops fulfilment and cannot be undone; it does not itself issue a cash refund. Once shipping or tracking has been recorded, use the return or exchange process instead. For a prepaid order cancelled before shipping, request a refund from the cancelled order. An accountant must approve or reject the full remaining payment, including the unused shipping charge, without a cancellation deduction. Approval alone is not confirmation: a refund is completed only after the payment provider confirms success. Historical or offline payments may require support reconciliation. These rules do not limit mandatory consumer protections.

4.1 Meditation Accessories and Wellness Items

Physical products such as meditation cushions, yoga mats, crystals, incense, and other wellness items can be returned within 30 days of delivery:

• Condition: Items must be unused, in original packaging, and in resalable condition
• Return Shipping: Customer is responsible for return shipping costs unless the item is defective or incorrect
• Refund Processing: Refunds will be issued within 7-10 business days after we receive and inspect the returned item
• Restocking Fee: A 15% restocking fee may apply to opened or used items

4.2 Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us within 7 days of delivery with photos of the damage
• We will provide a prepaid return label at no cost to you
• You will receive a full refund or replacement at your choice
• No restocking fees will apply to defective or damaged items

4.3 Non-Refundable Items

The following items are not eligible for refunds:

• Personalized or custom-made items
• Consumable products (incense, essential oils, teas) once opened
• Items marked as "Final Sale" or "Clearance"
• Gift cards and promotional credits

5. Meditation Center Bookings and Events

5.1 Class and Session Cancellations

Bookings for in-person meditation classes, workshops, and individual sessions:

• At Least 24 Hours Notice: Cancellation is allowed, including exactly 24 hours before the authoritative scheduled start. A customer may request the full remaining prepaid amount; an accountant must approve it before execution.
• Subscription Allowances: On-time cancellation releases the reservation. Included sessions have no separate cash payment to refund.
• Less than 24 Hours: Cancellation is rejected and the booking remains active. No extra fee is created for an unpaid booking; an applicable session allowance is consumed once and prepaid amounts are not refunded for a late-cancellation request itself.
• No-Show: No extra fee applies. A prepaid customer may request an accountant-approved refund of the full remaining paid amount without a no-show deduction. An ordinary no-show releases the allowance reservation; an allowance already consumed by a rejected late cancellation is not restored.

Customer payments and these refunds use MXN, inclusive of applicable taxes. Approval is not confirmation of provider completion. Mexico jurisdiction applies without limiting applicable mandatory consumer protections.

5.2 Retreat and Multi-Day Event Cancellations

For meditation retreats, intensive programs, and multi-day events:

• 60+ Days Before: Full refund minus a $50 administrative fee
• 30-59 Days Before: 75% refund
• 15-29 Days Before: 50% refund
• Less than 15 Days: No refund, but may transfer to another participant

5.3 Event Cancellation by Espiritual Nexus

If we cancel or significantly modify an event:

• You will receive a full refund of all fees paid
• We will notify you at least 7 days in advance when possible
• We are not responsible for any travel or accommodation costs you may have incurred

6. How to Request a Refund

6.1 Refund Request Process

For eligible prepaid appointments, please follow these steps:

1. Log in to your Espiritual Nexus account
2. Navigate to "My Appointments" and open the cancelled or no-show booking
3. Enter a reason and select "Request full remaining refund"
4. Track the accountant decision and provider status in the appointment details
5. Approval is separate from confirmation that Stripe completed the refund

Alternatively, you can contact our support team directly at support@espiritualnexus.com with your order number and reason for the refund request.

6.2 Required Information

When requesting a refund, please provide:

• Your full name and email address associated with the account
• Order number or transaction ID
• Date of purchase
• Reason for refund request
• For physical products: photos if claiming defect or damage

6.3 Processing Time

Refund processing times:

• Review Period: We will review your request within 3-5 business days
• Appointment Status: Review and execution statuses are available in your appointment details; an approval does not itself confirm a completed refund
• Refund Issuance: Refunds are processed within 7-10 business days after approval
• Bank Processing: Allow an additional 3-5 business days for the refund to appear in your account

6.4 Refund Method

Refunds will be issued using the original payment method:

• Credit/Debit Card: Refunded to the original card used for purchase
• PayPal: Refunded to your PayPal account
• Bank Transfer: Refunded to the original bank account
• Gift Card/Credit: Refunded as account credit (cannot be converted to cash)

7. Special Circumstances

7.1 Medical or Emergency Situations

We understand that unexpected circumstances arise. If you need to cancel due to a medical emergency or other serious situation:

• Contact us as soon as possible with documentation (medical certificate, etc.)
• We will review your case individually and may offer a full refund or credit
• This applies to all services, including those normally non-refundable

7.2 Technical Issues

If you experience technical difficulties that prevent you from accessing our services:

• Contact our technical support team immediately
• We will work to resolve the issue within 48 hours
• If we cannot resolve the issue, you may be eligible for a prorated refund
• Document the issue with screenshots or error messages when possible

7.3 Dissatisfaction with Service Quality

Your satisfaction is important to us. If you are dissatisfied with the quality of our services:

• Contact us within the applicable refund period for your purchase type
• Provide specific feedback about what did not meet your expectations
• We may offer alternative solutions, credits, or refunds based on the situation
• We reserve the right to request evidence of the quality issue

8. Exceptions and Limitations

8.1 Abuse of Refund Policy

We reserve the right to refuse refunds if we detect abuse of this policy, including:

• Repeated refund requests for the same type of product or service
• Requesting refunds after consuming substantial amounts of content
• Providing false information in refund requests
• Attempting to obtain refunds outside the stated timeframes without valid reason

Accounts found to be abusing the refund policy may be suspended or terminated.

8.2 Third-Party Purchases

If you purchased our services through a third-party platform (Apple App Store, Google Play Store, etc.):

• Refund requests must be submitted through that platform
• Third-party refund policies and timelines will apply
• We cannot process refunds for purchases made through third-party platforms
• Contact the respective platform's customer support for assistance

8.3 Promotional and Discounted Purchases

For purchases made with promotional codes, discounts, or during sales:

• Refunds will be issued for the amount actually paid, not the original price
• Promotional credits or gift cards used for purchase will be refunded as account credit
• Special promotional offers may have different refund terms stated at time of purchase

9. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks can result in:

• Immediate suspension of your account and access to services
• Additional fees to cover chargeback processing costs
• Permanent ban from our platform if the chargeback is deemed fraudulent
• Legal action in cases of fraudulent chargebacks

Most issues can be resolved quickly and amicably by contacting our support team. We are committed to finding fair solutions for legitimate concerns.

10. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Our customer support team typically responds within 24 hours during business days.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify active subscribers of significant changes via email.

Your continued use of our services after changes to this policy constitutes acceptance of the updated terms. We encourage you to review this policy periodically.

This policy was last updated on February 11, 2026.